
23-24 April

Traditionally, newsrooms operated on a content-driven model, prioritizing quantity over quality to capture audience attention. However, much of this content fails to genuinely connect with audiences. By focusing on specific user needs—ranging from real-time updates to in-depth storytelling—media companies can shift from reactive content production to proactive audience engagement, fostering loyalty and trust.
“This approach has firmly placed the audience at the center of the commissioning process, ensuring we answer the questions they are asking rather than merely telling them what we think they need to know,” noted Jeremy Clifford, WAN-IFRA Expert Panel member.
This masterclass provides an introduction to the User Needs Methodology and its practical application in newsrooms to enhance audience engagement and optimize content targeting strategies. Click here to find out more
