In partnership with the Open Society Foundations, the World Editors Forum is conducting interviews with 100 online editors, social media editors and community managers to identify the different ways that news organisations are approaching online commenting, and to offer best practices to distribute to editors around the globe.
Kilman presented some initial findings, ahead of an in-depth report which will be published in July. Best practices identified so far include:
- Post guidelines for contributors on site, and use those criteria in moderation practices.
- Guidelines should encourage constructive conversation, encourage others to get involved – many of them don’t
- Educate your readers and users
- Highlight good comments
- Appoint a community manager/social media editor
For more information, please download the PDF of his presentation.